How to withdraw cash using the ACE Elite™ Visa® Prepaid Debit Card?

Card usage is subject to card activation and identity verification.1

Request a card1

Load and withdraw money using your ACE Elite Card at an ACE location.

There are a lot of ways to conveniently load and get cash from your ACE Elite Visa Prepaid Debit Card. Reload locations are nationwide and you can make up to $100 per day in cash withdrawals at any of our 1000+ ACE Cash Express locations when you have regular direct deposit activity.2 You can also have a teller assist you with getting funds off your card.

Get cash back at the grocery store or your neighborhood convenience store.

You can often use your ACE Elite Prepaid Debit Card to get cash back when you check out at the grocery store or local convenience store. When you select the debit card option to pay at the register and you have entered your PIN number, you’ll be prompted with “Do you want cash back?” At that point you can choose which amount you need and the cashier will provide you with your cash. You can also ask for cash back at the register when you go to knock out your grocery list, grab a soda, or make a trip to the gas station. Please note that depending on your fee plan, there may be a fee associated with the PIN transaction. For a detailed list of fees, see the Cardholder Agreement.

Stop by an ATM to withdraw cash off your ACE Elite Card.3

You can use an ATM to take cash off your ACE Elite Prepaid Card. This method is an extremely convenient way to get your money in a hurry. You can use an ATM at a gas station, convenience store or grocery store, or use a drive-thru ATM.

The ACE Elite Visa Prepaid Debit Card gives you great choices to withdraw cash. If you don’t have one, sign up and start enjoying budgeting features.

How It Works

See how to add money and use your card.

Card Features

Learn about the tools that make your card so powerful.

Learn More About Prepaid Debit Cards

ACE Cash Express engages in the money transmission business and/or sale of stored value products as an authorized delegate of Netspend Corporation under Chapter 151 of the Texas Finance Code.


Other costs, terms, and conditions are associated with the use and reloading of this Card Account. For a detailed list of fees, see the Cardholder Agreement.

  1. IMPORTANT INFORMATION FOR OPENING A CARD ACCOUNT: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens a Card Account. WHAT THIS MEANS FOR YOU: When you open a Card Account, we will ask for your name, address, date of birth, and your government ID number. We may also ask to see your driver’s license or other identifying information. Card activation and identity verification required before you can use the Card Account. If your identity is partially verified, full use of the Card Account will be restricted, but you may be able to use the Card Account for in-store purchase transactions. Restrictions include: no ATM withdrawals, international transactions, account-to-account transfers and additional loads. Use of Card Account also subject to fraud prevention restrictions at any time, with or without notice. Residents of Vermont are ineligible to open a Card Account.

  2. Make up to $100 in no fee cash withdrawals per day using the ACE Elite card at participating ACE Cash Express locations; $100 total is calculated based on all withdrawals performed at all ACE Cash Express locations visited in a day. Card must have been obtained at a participating ACE store or www.acecashexpress.com and a direct deposit (no dollar minimum) made to the card within the immediately preceding 35 days is required. See store for details. Although this feature is available at no additional charge with qualifying direct deposit, certain other transaction fees and costs, terms, and conditions are associated with the use of this Card. Offer subject to change. This optional offer is not a MetaBank, National Association, or Visa product or service nor does MetaBank, N.A., or Visa endorse this offer.

  3. ATM Cash Withdrawal Fee will apply. ATM owner fees may also apply. See the Cardholder Agreement for details and restrictions.

The ACE Elite Visa Prepaid Debit Card is issued by MetaBank, National Association, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Netspend is a registered agent of MetaBank, National Association. Card may be used everywhere Visa debit cards are accepted. Certain products and services may be licensed under U.S. Patent Nos. 6,000,608 and 6,189,787. Use of the Card Account is subject to activation, ID verification, and funds availability. Transaction fees, terms, and conditions apply to the use and reloading of the Card Account. See the Cardholder Agreement for details.

All other trademarks and service marks belong to their respective owners.

© 2020 Netspend Corporation. All rights reserved worldwide. Netspend is the federally registered U.S. service mark of Netspend Corporation. All other trademarks and service marks belong to their owners.