We Welcome Your Feedback and Comments

Although designed to be as streamlined as possible, plenty of ACE Cash Express’s customers have questions about aspects of the online loan application process. Our team of dedicated customer service representatives are happy to assist you from the comfort of your home. Simply call ACE and we’ll help you get the service that you deserve.

Internet Loans

Consumer Complaints Concerning Money Transmission Activities (Texas Residents)

Resolve Online Account

URL: Click here

Collections

Loans

Phone: (888) 753-2355

Email: CollectionsTeam@acecashexpress.com

Title Loan Collections

Phone: (800) 817-5106

Email: CollectionsTeam@acecashexpress.com

Returned Checks

Phone: (888) 753-2367

Email: CollectionsTeam@acecashexpress.com

Store Loans

Phone: (877) ACE-CASH

Email: customerservice@acecashexpress.com

If you have any questions about the loan application process before going into a store and filling out the paperwork, we encourage you to call ACE or email our customer service team. No matter what ACE Cash Express location you choose to visit, our team will be happy to help you with any questions you may have, but it never hurts to come prepared!

ACE Prepaid Debit Card Customers

Phone: (866) 387-7363

URL: www.aceelitecard.com

Find an ACE Cash Express near you:

Corporate Office

1231 Greenway Drive, Suite 600
Irving, TX 75038

Main Number: (972) 550-5000

Human Resources

Phone: (800) 581-5126

Email: employment@acecashexpress.com

Comments or Suggestions

Phone: (888) ACE-PREZ (223-7739)

Email: acepresident@acecashexpress.com

Interested in selling your retail or financial services business?

Contact Spencer Williams

Phone: (972) 753-2351

Email: acquisitions@acecashexpress.com

ACE Elite Plans	ACE Elite Pay-As-You-Go Plan	ACE Elite FeeAdvantage Plan (Monthly)	ACE Elite with Direct Deposit FeeAdvantage Plan⁴ (Monthly)
Cost of Fee Plan	N/A	$9.95	$5.00
Signature Purchase Transactions	$1.00 each	included	included
PIN Purchase Transactions¹	$2.00 each	included	included
Average Cost Per Month	$15.00³	$9.95	$5.00
ATM Cash Withdrawals (Domestic)²	$2.50 each	$2.50 each	$2.50 each

Goodbye to Hidden Fees Fees Related to the Service: Refunds are at par. None of the fees shown are assessed by MetaBank or the Card Association. ATM withdrawals may be subject to varying daily limits at the ATM owner's discretion.	ACE Elite™ Pay-As-You-Go Plan	ACE Elite™ FeeAdvantage™ Plan (Monthly)	ACE Elite™ with Direct Deposit FeeAdvantage™ Plan (Monthly)
Card Purchase Fee	$0	$0	$0
Plan Fee	N/A	$9.95	$5.00* *To be eligible for this optional fee plan, have $500 deposited during one calendar month.
Signature Purchase Transaction Fee	$1.00 each	included	included
PIN Purchase Transaction Fee	$2.00 each	included	included
Balance Inquiry Fee: via toll-free number (automated service) via toll-free number (customer service agent) at ATM online via Anytime Alerts™^**	$0.50 each $0.50 each $0.50 each Free Free	$0.50 each $0.50 each $0.50 each Free Free	$0.50 each $0.50 each $0.50 each Free Free
Bill Payment Fee	In addition to the one or more no-cost bill payment methods made available through third-party service providers, a full range of options and applicable fees appear at the Site.
Stop Payment Fee for Preauthorized Payment	$10.00 each
Domestic ATM Cash Withdrawal	$2.50 per withdrawal, plus ATM owner fees, if any
International ATM Cash Withdrawal	$4.95 per withdrawal, plus ATM owner fees, if any
ATM Transaction Decline Fee	$1.00 each

Direct Deposit	Free
Add cash, checks or withdraw cash at a NetSpend Reload Network location	Convenience fee determined by location
Bank Transfer	Free; transfer fees from the originating bank may apply
Instant Bank Transfer	$5.95 each (deducted from the transferor's debit card account
Account-to-Account Transfer via text message or online	Free; standard text message rates may apply
Account-to-Account Transfer via toll-free number (automated service)	$1.00 each
Account-to-Account Transfer via toll-free number (Customer Service Agent)	$4.95 each

Check or Additional Statement Mailing Fee	$5.95 each
Additional Card Fee	$3.95 each (standard Card)
Additional Card Fee		$4.95 each (custom Card)
Lost, stolen or damaged Card Replacement Fee	$3.95 each (standard Card)
Lost, stolen or damaged Card Replacement Fee		$4.95 each (custom Card)
Account Maintenance Fee	$5.95 per month (fee applies if Card Account has not had any activity, that is, no purchases; no cash withdrawals; no load transactions; or no balance inquiry fee for 90 days)

We Welcome Your Feedback and Comments

Internet Loans

Payday Loans

Installment Loans

Title Loans

Consumer Complaints Concerning Money Transmission Activities (Texas Residents)

Resolve Online Account

Collections

Loans

Title Loan Collections

Returned Checks

Store Loans

ACE Prepaid Debit Card Customers

Corporate Office

Human Resources

Comments or Suggestions

Interested in selling your retail or financial services business?