We Welcome Your Feedback and Comments

Although designed to be as streamlined as possible, plenty of ACE Cash Express’s clients have questions about aspects of the online loan application process. Our team of dedicated customer service representatives are happy to assist you from the comfort of your home. Simply call ACE and we’ll help you get the service that you deserve.

Internet Loans

Payday Loans

Phone: (866) 355-6815

Email: InternetOps@acecashexpress.com

Installment Loans

Phone: (877) 876-2274

Email: InternetOps@acecashexpress.com

Consumer Complaints Concerning Money Transmission Activities (Texas Residents)

Consumer Service Alliance of Texas

Resolve Online Account

URL: Click here


Title Loan Collections

Phone: (800) 817-5106

Email: CollectionsTeam@acecashexpress.com

Returned Checks

Phone: (888) 753-2367

Email: CollectionsTeam@acecashexpress.com

Store Loans

Phone: (877) ACE-CASH

Email: customerservice@acecashexpress.com

If you have any questions about the loan application process before going into a store and filling out the paperwork, we encourage you to call ACE or email our customer service team. No matter what ACE Cash Express location you choose to visit, our team will be happy to help you with any questions you may have, but it never hurts to come prepared!

ACE Prepaid Debit Card Customers

Corporate Office

1231 Greenway Drive, Suite 600
Irving, TX 75038

Main Number: (972) 550-5000

Human Resources

Phone: (800) 581-5126

Email: employment@acecashexpress.com

Comments or Suggestions

Phone: (888) ACE-PREZ (223-7739)

Email: acepresident@acecashexpress.com

Interested in selling your retail or financial services business?

Contact Spencer Williams

Phone: (972) 753-2351

Email: acquisitions@acecashexpress.com